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Paying by Credit Card:
Generation Publishing accepts American Express, Discover, Master Card, and Visa. If you are paying by credit card, your billing address must be the same as the address to which your credit card statements are mailed. Your card will not be billed until we have your books in hand and are ready to ship.

Shipping:
Books are usually shipped within three business days of receiving order and payment confirmation. You will be notified if for some reason there is to be a delay.

Customer satisfaction:
Returns: If you're not satisfied with your purchase, simply return the book in its original condition within two weeks of receipt, and we'll credit your account for the full amount of the title. 100% satisfaction is our goal: ordering, shipping, customer service and selection. If you are unhappy with your purchase for any reason, please contact us immediately. We promise to do everything we can to make things right.

Privacy policy:
Generation Publishing does not rent, sell, or share personal information about you with other people or nonaffiliated companies.